About Us

Dispute resolution and complaints escalation process

Introduction

TTC aim to offer you the best customer service possible, if you feel we have not achieved this then please let us know. We want to try and resolve your complaint and will work with you to do this.

How to make a complaint

If you have reason to make a complaint there are three ways to contact us.

Issue not resolved

Once we receive your complaint we aim to respond and resolve it within the scope of the company and contacted partners. If a complaint is not resolved to your satisfaction you can ask to escalate the issue to a Team leader who will be able to speak to you or arrange a suitable time for both parties to call you back. If after speaking to the Team Leader you do not feel that your issue has been resolved appropriately you can ask for it to be reviewed by a member of the Management team, who will then become responsible for the resolution of the issue.